Terms of Service

"RetroCraft," "we," "us," or "our" refers to RetroCraft (Pty) Ltd, registered in South Africa (Registration Number: 2022/123456/07).

"Customer," "you," or "your" refers to the individual or entity using our services.

"Services" refers to all products, customization services, and platform features provided by RetroCraft.

"Website" refers to retrocraft.co.za and all associated domains and subdomains.

"Products" refers to headwear, custom patches, and related merchandise offered for sale.

By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

RetroCraft (Pty) Ltd

• Registration Number: 2022/123456/07
• Registered with the Companies and Intellectual Property Commission (CIPC)
• VAT Registered: [VAT Number]
• Physical Address: Kempton Park, Gauteng, South Africa

We comply with the Consumer Protection Act 68 of 2008 (CPA), Electronic Communications and Transactions Act 25 of 2002 (ECTA), and Protection of Personal Information Act 4 of 2013 (POPIA).

To access certain features, you may need to create an account:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• Business accounts require valid company registration documents
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access

5.1 Placing Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee acceptance
• Custom orders may require design approval before production

5.2 Pricing

• All prices are in South African Rand (ZAR) unless otherwise stated
• Prices include VAT at the applicable rate (currently 15%)
• Prices may change without notice but confirmed orders honor quoted prices
• Volume discounts and reseller pricing available upon qualification

5.3 Quotations

• Quotations are valid for 30 days unless otherwise specified
• Custom quotations depend on design complexity and order volume
• Final pricing confirmed before payment processing

6.1 Payment Methods

We accept:

• Credit/Debit Cards (Visa, Mastercard)
• Instant EFT via PayFast
• Direct Bank Transfer (EFT)
• Account terms for approved resellers and corporate clients

6.2 Payment Terms

• Retail Orders: Payment required before production
• Account Customers: Net 30 days from invoice date (subject to credit approval)
• Deposits: 50% deposit required for orders exceeding R10,000
• Late Payments: Interest charged at prime + 2% per month on overdue accounts

6.3 Tax Invoices

Tax-compliant invoices issued for all orders in accordance with South African Revenue Service (SARS) requirements.

7.1 Lead Times

• Standard orders: 7-14 business days
• Custom/bulk orders: 14-21 business days
• Rush orders available at additional cost (subject to capacity)
• Lead times exclude weekends, public holidays, and courier transit time

7.2 Shipping

• We ship nationwide via reputable courier services
• Shipping costs calculated at checkout based on weight and destination
• Free shipping on orders over R1,500 (standard delivery)
• International shipping available on request
• Customer responsible for customs duties on international orders

7.3 Risk & Title

Risk and title pass to the customer upon delivery to the courier. We are not liable for loss or damage during transit, but will assist with courier claims.

• Products manufactured to industry-standard specifications
• Slight variations in color and texture are normal for natural materials
• Custom designs must be approved before production commences
• We reserve the right to refuse designs that violate intellectual property or contain inappropriate content
• Customer responsible for ensuring design quality and accuracy

9.1 Customer Content

• You retain ownership of designs and artwork you provide
• You grant us license to use your designs for order fulfillment
• You warrant that you own or have rights to use submitted designs
• You indemnify us against any intellectual property claims arising from your designs

9.2 RetroCraft Content

All website content, trademarks, and intellectual property owned by RetroCraft are protected under South African law. Unauthorized use prohibited.

Under the Consumer Protection Act, you have certain rights:

10.1 Cooling-Off Period

• 5 business days from receipt to cancel standard (non-custom) online orders
• Products must be unused, in original packaging with all tags attached
• Customer responsible for return shipping costs
• Custom/personalized orders exempt from cooling-off period

10.2 Defective Products

• Manufacturing defects covered for 90 days from delivery
• Report defects within 7 days with photographic evidence
• We will repair, replace, or refund at our discretion
• Warranty excludes normal wear, misuse, or improper care

10.3 Wrong/Damaged Items

• Report damaged/incorrect items within 48 hours of delivery
• Provide photos of packaging and product
• We will arrange collection and replacement at no cost

See our detailed Returns Policy for full terms.

To the maximum extent permitted by law:

• Our liability limited to the value of the order in question
• We are not liable for indirect, consequential, or incidental damages
• We do not warrant uninterrupted or error-free website operation
• Force majeure events (strikes, natural disasters, pandemics) excuse performance delays

Nothing in these terms excludes liability that cannot be excluded under the Consumer Protection Act.

Separate terms apply to reseller accounts:

• Application and approval required
• Minimum order quantities and monthly commitments may apply
• Pricing and commission structures per reseller agreement
• Resellers must comply with RetroCraft brand guidelines
• Territory restrictions may apply

13.1 Complaints

Contact our customer service team at hello@retrocraft.co.za or +27 11 393 1200. We aim to resolve complaints within 14 business days.

13.2 Consumer Tribunal

If unresolved, you may refer the matter to the National Consumer Tribunal or Consumer Commission as provided under the Consumer Protection Act.

13.3 Jurisdiction

These terms governed by South African law. Disputes subject to the jurisdiction of South African courts.

We reserve the right to modify these terms at any time. Changes effective upon posting to the website. Continued use constitutes acceptance of revised terms.