Your feedback
Tell us how we are doing
We would rather hear it from you than not hear it at all — especially when something has gone wrong. Every route below reaches a person, not a queue.
Three ways to reach us
Reply to any email from us
A quote, an invoice, an order update — a reply goes to the person looking after your account, and it arrives attached to your order. This is the fastest route.
Write to us directly
Anything at all — what worked, what did not, what you wish we did.
hello@retrocraft.co.za·Contact formPhone us
011 393 1200 — if something is urgent or has gone wrong on a live job.
Asked to rate a specific order?
After an order we sometimes send a short form with a link of its own. That link is what ties your answer to the right job, so use it if you have it — it is the only route that can. If the link has expired, simply reply to the email it came in and it reaches the same place.
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