Shipping policy

1.1 Domestic shipping (South Africa)

We deliver to all provinces and major cities across South Africa, including:

• Gauteng (Johannesburg, Pretoria, Kempton Park, Midrand, Centurion)
• Western Cape (Cape Town, Stellenbosch, Paarl)
• KwaZulu-Natal (Durban, Pietermaritzburg, Richards Bay)
• Eastern Cape (Gqeberha, East London)
• Free State (Bloemfontein, Welkom)
• Mpumalanga (Mbombela, eMalahleni)
• Limpopo (Polokwane, Tzaneen)
• North West (Rustenburg, Mahikeng)
• Northern Cape (Kimberley, Upington)

1.2 International shipping

We ship to select international destinations on request. Contact us for international shipping quotes and transit times. Customs duties and import taxes are the responsibility of the recipient.

2.1 Production lead times

2.2 Courier transit times

Once dispatched from our Kempton Park facility:

• Gauteng: 1-2 business days
• Major Cities: 2-3 business days
• Regional Areas: 3-5 business days
• Remote Areas: 5-7 business days

Note: Lead times count from the day you approve your proof. Lead times are estimates and exclude weekends, South African public holidays, and unforeseen delays. During peak seasons (November-December), allow additional time.

3.1 Delivery options

We deliver by courier anywhere in South Africa, with tracking. Current options and costs:

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3.2 Same-day orders

Book a same-day slot on WhatsApp, send your caps by Uber or courier (or drop them at our Kempton Park workshop by appointment), and approve your proof. We stitch the patches that day, and your driver can collect them or take them straight to your customer. Same-day work depends on the day's schedule and on artwork that is ready to engrave, and it is priced as a rush order.

3.3 Collection options

Save on shipping by collecting your order:

• Collection: by appointment from our Kempton Park workshop, free of charge
• Hours: Mon–Fri 08:00–17:00
• Notification: We'll notify you when your order is ready for collection

3.4 Bulk order delivery

For large orders we agree delivery with you.

Stay informed about your order status:

• Tracking information sent via email once order is dispatched
• Track orders on our website: Track Your Order
• Delivery confirmation upon successful delivery

5.1 Signature required

For your security, all deliveries require a signature upon receipt. If you won't be available, you can authorise delivery to a neighbour or arrange collection from the courier depot.

5.2 Failed delivery attempts

• Courier will attempt delivery up to 3 times
• Notification card left if recipient not available
• After 3 attempts, package available for depot collection (5 business days)
• Uncollected packages returned to RetroCraft (return shipping fees apply)

5.3 Incorrect address

Please ensure your delivery address is complete and accurate. If corrections are needed after dispatch, additional fees may apply. We are not responsible for delays or non-delivery due to incorrect address information.

Risk Transfer: Risk and title pass to the customer upon delivery to the courier.

Damaged in Transit: Report damaged packages within 48 hours with photos. We will assist with courier claims and arrange replacement.

7.1 Public holidays

No production or dispatch on South African public holidays. Orders placed during holiday periods will be processed on the next business day.

7.2 Force majeure

We are not liable for delays caused by events beyond our control, including but not limited to:

• Natural disasters, severe weather conditions
• Labour strikes, industrial action
• Pandemics, government restrictions
• Power outages (load shedding)
• Courier service disruptions

In such cases, we will communicate proactively and work to minimise delays.

7.3 Peak season

During November and December, expect increased lead times due to high demand. We recommend placing orders early to ensure timely delivery.

We ship internationally to select countries. Important information:

• Customs & Duties: Recipient responsible for all import duties, taxes, and customs fees
• Customs Declarations: Accurate product descriptions and values declared
• Transit Times: 7-21 business days depending on destination
• Tracking: International tracking provided
• Restrictions: Some products may be restricted in certain countries

Contact us at hello@retrocraft.co.za for international shipping quotes.

Questions about shipping? We're here to help: